Global IT Specialist

Driving Efficiency & Enhance IT Operations

⚖️ Department of IT Operations

Presiding over Enterprise IT Services with unwavering commitment to stability, continuous improvement, and operational excellence across all territories.

📜 Ministry of Automation

Royal Engineer crafting decree-worthy workflows with PowerShell, Python, and n8n to modernize kingdom operations.

Technology Background

About Me

I'm a Senior IT Executive with expertise in cloud infrastructure, IT operations, and automation. Currently based in Kuala Lumpur, I specialize in designing and implementing scalable solutions across Azure, Microsoft 365, and enterprise security platforms.

With Microsoft certifications in Azure Solutions Architecture, Security, and Administration, I bring a comprehensive approach to IT infrastructure management. I'm passionate about leveraging automation to improve efficiency and building robust systems that scale.

My background in Computer Science combined with hands-on experience managing global IT operations gives me a unique perspective on solving complex technical challenges.

Cloud & Microsoft

  • Azure Infrastructure
  • Office 365 / Microsoft 365
  • Entra ID & Defender
  • Exchange & SharePoint

Automation & Scripting

  • PowerShell
  • Python
  • n8n Workflow Automation
  • JavaScript

Device Management

  • Microsoft Intune
  • JAMF Pro
  • Kandji
  • Cisco Meraki

ITSM & Security

  • ITIL v4 Framework
  • FreshService / Zendesk
  • OKTA / Mimecast
  • Sophos / KnowBE4

Experience

Senior IT Executive

TEAM LEWIS
July 2025 - Present
  • Leading IT operations and infrastructure projects across global offices
  • Architecting cloud solutions and security implementations
  • Managing cross-functional teams and vendor relationships

IT Operations Assistant

TEAM LEWIS
January 2022 - July 2025
  • Managed IT operations covering end-user support, infrastructure reliability, and global compliance
  • Administered Active Directory, Office 365, and OKTA for secure user provisioning
  • Deployed MDM solutions (JAMF, Intune, Kandji) ensuring Day-1 readiness for new employees
  • Developed automation workflows with PowerShell, Python, and n8n reducing manual workload
  • Maintained device compliance across APAC & EU regions with security patches and updates

IT Support Specialist

ASM Learning Sdn. Bhd.
September 2019 - December 2021
  • Managed IT assets and maintained LMS platforms (TalentLMS, Courseplay, iSpring)
  • Provided technical training for employees and clients
  • Delivered weekly IT reports and support insights to management

Projects

📜 Presenting the Royal Archives of automation decrees and infrastructure projects commissioned for the prosperity of our digital realm.


New Joiner Workflow Report
New Employee Report Automation
Leavers Workflow Report
Leavers Report Automation
Articles Workflow Report
Knowledge Base Report Automation

Certifications

Azure Solutions Architect Expert

Microsoft Certified (AZ-305)

Active - 2024

ITIL v4 Foundation

IT Service Management

Active - 2023

AI Agentic Automation with n8n

Workflow Automation

2025

Azure Security Engineer Associate

Microsoft Certified

Earned - 2024 Expired

Azure Administrator Associate

Microsoft Certified

Earned - 2024 Expired

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